Comments on: The Insanity of Stubhub’s Fan Protect 100% Guarantee

By: theglenburnie

theglenburnie — Sat, 16 May 2009 01:07:59 +0000

All who are writing that this blog shouldn’t be used for airing grievances: What do you think blogs are for?! If you want the news, read a newspaper (or industry journal). If you want to hear someones opinion or outlook on a subject matter (near and dear to their heart) read the blogs. Duh! There is a reason they call it journalism. (If you don’t know, it is because it’s done by journalists).

But anyway…It’s kinda nice seeing that the ticket brokers are finally the ones getting screwed.

By: mike s.

mike s. — Fri, 19 Dec 2008 00:32:30 +0000

Good for you!!!!

By: Mel

Mel — Mon, 03 Nov 2008 15:58:49 +0000

I don’t think writing a blog post that could easily be passed around the internet that so emphatically describes the ease with which one could rip off sellers on Stubhub is very good judgment given your job and client-base.

I agree that the broad spectrum should have been thought of before making a post like this.

I also don’t think it is appropriate to air your personal squabbles with Stubhub through this blog nor do I think it is an effective way to affect change. The “If enough people bitch…” tactic might work with Facebook, but it doesn’t work with eBay companies. History has proven that time and again.

I do find it interesting though, that you included Stubhub affiliate links throughout this article in which you seem to be arguing that no one should use them.

Right now there is really only one real secondary market ticket news site out there. They cover a very wide range of news so it is good for learning about industry happenings. But unfortunately, as we all know, it is owned by Ticket Network and getting through the propoganda is sometimes difficult. I hope this blog will be a productive unbiased effort to cover the industry and wish you luck to that end.

By: jjones

jjones — Wed, 29 Oct 2008 05:29:01 +0000

I’m really just trying to point out the ridiculousness of StubHub’s guarantee….if enough people start bitching, perhaps it will put pressure on them to change it and start being more responsive and putting more burden of proof on buyers making a claim. Just ignoring the problem isn’t going to fix it.

By: Mark

Mark — Wed, 22 Oct 2008 18:39:33 +0000

You’re an idiot.

Why would you post a way to screw the system and put every ticket broker in jeporday. Now, after this article, you’re going to have criminals going from concert to concert screwing brokers like us.

Next time you write an article of this sort, think about it in a broad spectrum before you screw us all instead of stating a point.

By: jjones

jjones — Sun, 12 Oct 2008 23:53:59 +0000

It’s nice to know I’m not the only one with problems! I think something has to change soon….

By: ColoradoJimH

ColoradoJimH — Sun, 12 Oct 2008 23:25:34 +0000

I purchased invalid tickets from StubHub. See my story at: http://stubhubsoldmeinvalidtickets.blogspot.com/

By: Eric

Eric — Sat, 04 Oct 2008 16:44:37 +0000

I’m going through the same situation for a game at LSU. The buyer claimed they were not allowed entry. I called the ticket office and they confirmed the buyer had try to enter at an incorrect gate, but then gained entry at the correct gate. They still got into the game! Now they are claiming they let the seats because they were being harrassed by the other fans around them. The ticket office cannot (or will not) provide a barcode scan printout. It’s my word against the buyer’s and in the hands of Stubhub. It’s becoming a joke.

By: Anonymous

Anonymous — Sat, 04 Oct 2008 07:56:13 +0000

In my dealings with StubHub, I really don’t understand how they can be as profitable as they are. They are constantly eating shipping costs left, right and center, and do a poor job of tracking their payments and enforcing their own policies. Recently, I contacted them about upgrading a buyer some seats I had sold. The event was coming up close, and I had already received my money. StubHub did no follow-up, and after it was too late for me to ship the tickets in time for the event, I called them and complained about their lack of follow-up. They apologized and inferred I wouldn’t have to return the money I had already received from them. So I sold the upgrades and basically made twice the money.